2009-05-14

How to fix sound issues with your earphones

(s-JAYS, d-JAYS, q-JAYS Only) 

Our In-Ear earphones go deep into the ear canal and do need some more love to behave than normal headphones. There are filters for exchange included in the packaging when you buy our products and they look like this.

How often you need to change filters changes widely between users.
PLEASE NOTE! Many users just look at the filters and believe they look ok. To be 100% sure you need to change the filters even if they look ok.

If you experience some of the following problems then do change the filters.

• Lower or no sound volume on one or both sides
• Distorted sound
• Intermittent lower sound
• Problem with balance (sound not centered)
• Worse Bass, Mids or Treble

Keep your ears clean to prevent wax buildup in your earphones. Clogged filters might cause sound reduction.

To change the filters you use a needle or a tweezer and you place it near the sides of the sound tube where the filter is mounted. Then you just rip it off. Make sure to not push the needle or tweezer into the sound tube behind the filter cause this will damage the armature and sound filter! Then you just pick one of the new filters that came with the box and place it back on the same place. Make sure it is centered. It is also to recommend that users with higher ear wax production do use ear cleaning accessories now and then to avoid this. Our filters are also sold as accessories.

Follow these simple recommendations and your earphones will stay awesome for longer.